This website is owned and operated by Paula Alexandra RSL Oliveira, owner of the Pé de Chumbo brand.
By browsing this website and placing an order, the customer acknowledges that they have read, understood, and accepted these Terms & Conditions.
All descriptions, images, and information displayed on this website are provided for informational purposes only.
Pé de Chumbo reserves the right to modify products, colours, materials, or technical specifications whenever necessary, without compromising the quality of the garment.
All prices are displayed in Euros (€) and include VAT at the applicable legal rate.
Prices may be changed without prior notice. However, any confirmed and paid orders will not be affected.
At Pé de Chumbo, we believe in responsible production. To ensure the highest quality standards while reducing textile waste, all New Collection and Signature Pieces are made exclusively after an order has been confirmed.
This production model helps prevent overproduction and promotes a more conscious and sustainable approach to fashion.
The estimated production and shipping time is up to 2 weeks after order confirmation.
Shipping costs are included for these orders.
Items marked as Sale are available for immediate dispatch.
Shipping costs for these items will be calculated and displayed during checkout.
Once payment has been confirmed, the customer will receive an order confirmation by email. An order is only considered accepted after this confirmation has been issued.
Pé de Chumbo reserves the right to cancel any order in the event of:
Whenever an order cannot be fulfilled, the customer will be informed and, where applicable, will receive a full refund.
Orders are shipped to the delivery address provided by the customer.
Tracking information will be supplied whenever available from the carrier.
Although Pé de Chumbo carefully monitors all shipments and provides customer support in the event of delays or lost parcels, transportation services are provided by third-party carriers.
Whenever necessary, we will contact the carrier on the customer's behalf to assist in resolving any delivery issues as quickly as possible.
In accordance with applicable Portuguese and European consumer legislation, customers have the right to withdraw from eligible purchases within 14 days of receiving their order.
Returns are free of charge within the European Union (EU). Customers wishing to return an item will receive a prepaid return shipping label.
Returned items must:
Once the returned item has been inspected and approved, a refund will be issued using the original payment method within the legally prescribed timeframe.
Garments made to measure or personalised according to the customer's specifications are exempt from the statutory right of withdrawal under applicable legislation.
These items cannot be returned or refunded.
If a manufacturing defect or production error attributable to Pé de Chumbo is identified, the item will be repaired or replaced at no additional cost.
Where appropriate, minor alterations may also be carried out following assessment by our team.
Every Pé de Chumbo garment is handcrafted.
As a result, slight variations may occur in:
These characteristics are part of the unique nature of handmade production and should not be regarded as manufacturing defects.
Every piece is unique.
The photographs displayed on this website are for illustrative purposes only.
Minor differences may exist between the images shown and the product received due to:
Such differences do not constitute defects.
All garments include specific care instructions on their labels.
Unless otherwise stated, we recommend:
Pé de Chumbo accepts no responsibility for damage resulting from failure to follow the recommended care instructions.
Personal data provided by customers is processed in accordance with the General Data Protection Regulation (GDPR).
The information collected will be used solely for:
Location data (city/country) may be used anonymously for statistical purposes and consumer behaviour analysis and will never be used to identify individual customers.
The customer's email address may be used to send newsletters and communications from Pé de Chumbo only where the customer has given their consent.
Customers may unsubscribe at any time using the link included in every newsletter or by contacting:
shop@pedechumbo.pt
All content available on this website, including but not limited to:
is the exclusive property of Pé de Chumbo or is used under licence.
Any reproduction, use, distribution, or commercial exploitation of this content without prior written permission is strictly prohibited.
Pé de Chumbo shall not be held liable for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to:
- Strikes;
- Natural disasters;
- Transport disruptions;
- Failures of shipping or courier services;
- Shortages of raw materials;
- Force majeure events.
These Terms & Conditions shall be governed by and construed in accordance with Portuguese law.
Any dispute shall be resolved under Portuguese law, without prejudice to the statutory rights granted to consumers.
In the event of a consumer dispute, customers may refer the matter to a legally recognised Alternative Consumer Dispute Resolution entity.
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